Technical Support

If utilising Cloud services seems a long way off, Competent Solutions can support your Traditional IT and Communications in a fresh and easy to use way.  For Hybrid or Cloud infrastructures we seamlessly support Cloud and Traditional IT together making it easy to get any issue resolved whatever the source. 

Support and Monitoring 

We offer Pay-As-You-Go, Fixed Hours or Fixed Fee contracts with Outsourcing, Monitoring and Out-tasking options.  You can log tickets by email or use a portal, with up to the minute information on the progress of your request available at all times.  

We can augment your on site IT staff at a 3rd line level for networking servers or all services.  In busy times or for holidays we provide cover on site or remotely to ensure your IT and telecommunications remains responsive to your business at all times.

Monitoring in the Cloud

We have Cloud based services to monitor HP Systems Insight Manager, Backups, Patch Management and Antivirus.  We can provide these separately or bundled as low cost packages as part of your contract.

IT support in essence is about getting the right technical resource to address your request in a timely fashion.  With fixed service level agreements and a range of highly skilled and experienced engineers, Competent Solutions continually exceed the expectations of our customers.  Our friendly and helpful staff will always treat you with the level of care that you deserve and ensure that your systems run at their optimum.