Competent Solutions
world of difference

Instant 'Live' Support (No Contract Required)

Click here for instant expert 'live support' for your PC or Server.  There is no contract required and we provide a preliminary, free of charge, assessment of the problem before you proceed.  Then if you decide to go ahead, just pay by card and we can begin work immediately.  It’s quick and easy and very popular with the small organisations or those who don’t like contracts.  Why wait for your existing support organisation, just contact us and get faults fixed in minutes.

IT Support Contracts that Improve Your IT

Our lowest cost support contact is £60+VAT per month. 

Suitable for the following scenarios:

• Most small networks
• Larger customers wanting access to our helpdesk
• Support for a single server
• To provide a 3rd line support cover for the most complex faults

the contract provides up to two hours of support work per month.  Also by comissioning us to do reconfiguration, patching, making security changes and installing updates we can improve performance, stability and functionality.

Call now to take advantage of our New Year offer and get the first month free.

On Site Support for Medium Size Networks

For networks of around 100 PCs or more or for those who want to move to an outsourced solution but have too many on site issues:  We can provide unlimited onsite support for as little as £17000 per annum.  This support contact starts with a full-time onsite support engineer and moves to mainly offsite support as stability increases.

This very competitive and popular offering elevates the need for an employed engineers and can be easily controlled by an IT director or manager.  It leverages our highly qualified and broadly experienced engineers for your use at less than the cost of a junior engineer.  Please contact us for more information.

Online Helpdesk

All our customers have unlimited access to our online helpdesk. 

If you have on-site engineers why not outsource the helpdesk to us allowing your IT staff to get on with running your network. 

Ticket tracking, reporting and instant support are all available to anyone using our services.

Managed Environment Support

IT Faults Cost Money to Fix.  Unmanaged networks generate faults and its unmanaged faults that force businesses to pay too much for IT Support.

Launched last year 'Managed Environment Support' has transformed IT support services for our customers. 

After months of real-world testing our Managed Environment Support Methodology has been proven to reduce faults almost to zero for our customers. Less faults means you get better productivity and allows us to cut the cost of support.

We will undercut any competitive support contract price in the South West.

IT departments in large organisations support many thousands of PCs on corporate networks with a few engineers.  These managed networks rarely go wrong.  In contract unmanaged SME networks unit support costs are enormous.  No longer!

For a summary of what is included and excluded in our support products see our Support Services Matrix below.  See Managed Environment Support Terms and Conditions for more details.

We Achieve Service Levels Approching 'Zero Faults':

Nearly no faults mean low support costs and maximum productivity.  When you sign for Managed Environment Support we begin the contract initiation project immediately and undertake the following tasks: 

• Lock down the security on the server, PCs, and network
• Let you Know a few IT best practices to follow to prevent faults
• Implement a Change Control System
• Configure the systems to be fault resistant
• Configure the systems to be ready to recover quickly should a fault occur
• Implement remote monitoring and maintenance (see Monitoring & Proactive Maintenance below)

Monitoring and Proactive Maintenance

Monitoring is an important part of all our support contracts.  Our Monitoring Methodology can observe an unlimited number of server or workstation attributes to ensure stability.  Faults are alerted in real time for our engineers to fix.  By the time you call us we're probably already working on it.

Monitoring comes as standard with all our contracts.  There is no equipment to buy and no additional annual subscription.

Support Services Matrix

This table shows what is included in the price for our three annual support contract products.  If you are unclear on anything please call us.

Support Attributes Detail

Undercut Competitors Quotes: See Managed Environment Support for details.
Discounted Hourly Rate: Our standard engineers rate is £65+VAT per hour, Support Contract customers get a discounted £50+VAT per hour.
Automatic Monitoring: See Monitoring and Proactive Maintenance.
Backups Monitored: We act as a second pair of eyes to make sure that your backups complete
Antivirus Monitored: We act as a second pair of eyes to make sure that the antivirus software is up to date and functioning correctly.
Security Checked: We monitor key security attributes to help you best resist threats.
Proactive Maintenance: See Monitoring and Proactive Maintenance.
Microsoft Software Support: We support all Microsoft software directly.
Vendor Assisted Support: Some faults cannot be easily diagnosed as either faults with the IT infrastructure or third party software.  In these cases we guarantee to manage the call and detail with the third party software vendor directly.
Hardware Cover: We replace or repair faulty hardware.  Unserviceable hardware is charged or can be sourced separately.
PC Disaster Recovery: Recovery of a PC to it's original state after a total failure involving the loss or inoperability of all data and/or critical hardware.
Server Disaster Recovery: Recovery of a server to its original state after a total failure involving the loss or inoperability of all data and/or critical hardware.  Subject to the availability of a full backup and replacement hardware (replacement hardware must have the same hardware extraction layer).  Please call for more details.